Client Services
At Maison AltiMora, each client relationship is treated with the same discretion, reverence, and devotion as our century-old formulation craft.
White-Glove Shipping & Returns
Every AltiMora creation is dispatched in climate-regulated packaging to protect the botanical integrity of our cold-pressed oils and the fragile top notes of Sorcery EDP. We offer complimentary private courier delivery worldwide on all orders exceeding €200.
- Europe & UK: 24 to 48 hours via dedicated carbon-neutral express courier.
- North America & Middle East: 48 to 72 hours with end-to-end concierge tracking.
- Complimentary Returns: 30-day discretion guarantee with pre-printed return labels and private collection from your residence.
The Art of Gifting
To give an AltiMora creation is to impart an emblem of sovereign refinement. Each creation is nestled in our bespoke rigid black-and-gold presentation coffret, enveloped in fragrant silk tissue paper, tied with grosgrain ribbon, and hand-sealed with the golden Am wax crest.
Include a handwritten message embossed with gold leaf upon archival cotton cardstock, tailored specifically for your recipient.
Certificate of Authenticity
Maison AltiMora guarantees the provenance, biological purity, and cold-pressed integrity of every bottle. Because our Argan trees fruit once per season in protected groves within Morocco's Souss Valley, our production is strictly limited to numbered, serialized harvest batches.
Our Sovereign Seal
100% Virgin First Cold-Pressed • Certified Organic Ecocert • 0% Parabens, Mineral Oils, or Additives • Cruelty-Free.
Private Concierge Desk
Our private beauty and fragrance concierges provide confidential assistance for bespoke formulations, private seasonal reserves, VIP corporate gifting, and scent layering consultations.
Telephone Desk: +33 1 89 00 00 00 (Mon – Sat, 9am – 8pm CET)
Confidential Client Email: concierge@altimora.com
VIP WhatsApp Desk: +33 6 45 00 00 00 (Immediate Private Advisor)
Boutique Appointments
Reserve an intimate private vanity session at our Paris or Casablanca salons, or arrange a private 1-on-1 virtual consultation with our lead dermal specialist.