Maison AltiMora / Client Services / White-Glove Shipping & Returns
Precision Logistics & Discreet Care

White-Glove Shipping & Returns

Every AltiMora creation is entrusted to dedicated private couriers in climate-regulated packaging, preserving the biological potency of our High Atlas cold-pressed botanical elixirs and the volatile top notes of Sorcery EDP.

Sovereign Delivery Standards

Worldwide Courier Network

We offer complimentary private express delivery on all orders exceeding €200. Every shipment is dispatched via carbon-neutral couriers with tamper-evident serial seals.

Western Europe & UK

24 to 48 Hours

Dedicated express courier straight to your residence or hotel suite. Temperature-stabilized vans operating from our Paris atelier.

Complimentary on Orders > €200

Americas & Middle East

48 to 72 Hours

Direct air express with expedited DDP customs clearance (all duties pre-paid). Climate-shielded packaging against altitude temperature fluctuations.

Full Concierge Customs Clearance

Rest of the World

3 to 5 Days

Personalized courier delivery to over 140 countries. Hand-to-hand handover with photo verification and identity check.

Hand-to-Hand Sovereign Handover
End-to-End Traceability

VIP Shipment Concierge Tracker

Track your creation's journey from our Paris vault to your private salon. Enter your Maison order reference or courier tracking code to inspect real-time thermal readings and estimated arrival.

Try demo references: AM-VIP-8891 or AM-1901-SUS
Status: Out for VIP Delivery Climate Secured (18.4°C)
Carrier: Maison AltiMora Dedicated Diplomatic Courier
Destination: Private Residence / VIP Suite
✓ Paris Atelier Dispatch Completed
✓ Climate-Controlled Vault Transfer Completed
✓ Courier Departure from Regional Hub • ETA Today 14:30 – 16:00 CET
AltiMora VIP Logistics
Thermal Integrity Assurance

Zero Botanical Degradation in Transit

AltiMora Presentation Coffret
Unconditional Serenity

The 30-Day Discretion Return Guarantee

We want your encounter with Maison AltiMora to be effortless. Every order of Sorcery EDP includes a complimentary 2ml sample vial so you may experience the olfactory pyramid on your skin before opening the sealed presentation coffret.

  • ◆ Complimentary Doorstep Pickup: A private chauffeur collects the parcel directly from your residence or office at your requested hour.
  • ◆ Pre-Printed Archival Labels: Everything required for a secure return is thoughtfully enclosed inside your initial dispatch sleeve.
  • ◆ Instant Reimbursement: Processed immediately upon return inspection by our Paris atelier to your original payment method.
Private Chauffeur Service

Schedule a Return Collection

Provide your details below to dispatch our private courier service to collect your return.

Frequently Addressed Inquiries

White-Glove FAQ

Are international customs and luxury import duties included? +
Yes, unconditionally. All Maison AltiMora orders are shipped Delivered Duty Paid (DDP). All local import duties, VAT, and customs administrative fees are fully absorbed by AltiMora. You will never receive an unexpected fee upon receipt.
How are the botanical formulations protected from temperature extremes? +
Every parcel features a proprietary thermo-regulated double-wall insulation chamber that stabilizes internal temperatures between 15°C and 22°C regardless of external ambient heat or cargo holds.
Can I redirect my delivery to a yacht, resort, or private villa during transit? +
Yes. Simply reach out to your designated concierge advisor via our Private Concierge Desk (+33 1 89 00 00 00) with your order reference. Our logistics team will re-route the shipment seamlessly to your new destination.